Productivity Lessons from the Facebook Outage

When Facebook crashed last week, millions of people around the world were sent into a tizzy. In addition to the Facebook outage, Instagram and WhatsApp (both owned by Facebook) also went down. All three platforms were offline for six hours. Here are some takeaways from the Facebook outage. Do you have a back-up communications plan?…

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Does Speed Reading Improve Productivity?

During an email seminar I was presenting, one of the participants posted this comment in the chat box: “I should learn speed reading so I can get through these emails faster.” Speed reading incorrectly can be costly That comment reminded me of what I discovered when I was researching a discount airline. One particular airline…

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Communicating Change During COVID-19

Last week, a business contact I communicate with almost daily sent me an email with a short but startling message: “Helene:  I am going to be out of the office for the rest of today and I’ll give an update later about tomorrow.  My husband was laid off today and it’s a long story but…

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Email vs Text – Which is better?

Which is better – email or text? I had a friendly little debate on this topic with a good friend of mine. We’re both nerds, so what do nerds do over glasses of wine in between snack time and dinner time? Why, we debate which is better – email or text. This whole discussion started…

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