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Business Lessons Learned from Southwest Airlines Holiday Meltdown

By Helene Segura, M.A. Ed., CPO® | January 19, 2023 |

Last week I shared with you the travel lessons learned from the Southwest Airlines holiday debacle. Today, I’ll share with you some basic business lessons learned from the Southwest Airlines holiday meltdown. Southwest Airlines encountered a boatload of problems which were going to take time to mediate. They dug themselves an even deeper…