How to Get a Refund from American Airlines

On April 18, 2022, American Airlines canceled one leg of a three-leg flight from Florence to Rome, Rome to Dallas, Dallas to San Antonio. The price of the ticket dropped from $1738 to $1220 per person. We were told we’d get a refund for the cancelled flight. Today is August 28, 2022, and our refund request has been denied four times.

You can imagine how ticked off I am that American Airlines owes us $1000+ and refuses to give us a refund. Heck, I’d even take a credit for future flights. But they haven’t even done that. Call me crazy, but this smells of fraud.

Apparently, I’m not the only one who has suffered at the hands of American Airlines. Here’s a round up of helpful recommendations in dealing with trying to get a refund from American Airlines:

Can’t get a refund from your airline? Here’s what you can do – from U.S. PIRG


What should you do if your airline won’t refund your ticket? – from Elliott Advocacy 


This Unknown Law Requires Airlines To Refund Americans On All Canceled Flights – from Travel Off Path


How to Get Compensation for Delayed or Canceled Flights [2022] – from Upgraded Points


How to Complain to American Airlines – from Frommer’s


Why was my American Airlines refund request rejected? – from Elliott Advocacy


How to Sue American Airlines – from People Clerk 


I’ve taken the next step and filed a claim with my travel insurance company. I’m hoping they’ll light a fire with their contact(s) at American Airlines and get the money that way.

I’ll also be moving forward with my next to last resort: making my complaint public on Twitter. I hate to be that person to air dirty laundry on social media, but American Airlines has left me no other choice.

And, if those two steps fail, I’ll be filing a complaint with the Department of Transportation.

Shame on American Airlines for not doing what’s right – both morally and legally.


If you’re wondering what this topic has to do with time management and productivity, that’s simple. People can lose a lot of time trying to navigate the airline’s phone tree and website. They do not make it simple to request a refund, and they certainly don’t make it easy to get one. Therefore, this round-up of recommendations will save you time from having to conduct your own research on this topic. Good luck!





It’s really easy to get knocked off track when you’re so furious at a company like American Airlines that you can’t even see straight – or think straight. For details on how to get back on track so your productivity doesn’t suffer, check out The Inefficiency Assassin: Time Management Tactics for Working Smarter, Not Longer.

About Helene Segura, M.A. Ed., CPO®

As The Inefficiency Assassin™, Time Management Fixer Helene Segura empowers professionals on the go with the tools to slay lost time. Personal inefficiency at work leads to increased stress levels, lower morale, higher absenteeism, more turnover – and rising spending on employee health care and hiring. Why not improve productivity, decrease stress levels, and increase profits instead?The author of four books – two of which were Amazon best-sellers – Helene Segura has been the featured organization expert in more than 200 media interviews. She has coached hundreds of clients to productivity success and performance improvement by applying neuroscience and behavioral modification techniques to wipe out destructive, time-wasting habits.Helene turns time management on its head by sharing both client case studies and pop culture examples to teach her mind-bending framework for decreasing interruptions, distractions and procrastination so that companies can spend more time generating revenue.

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